We understand that things can change in the blink of an eye and that when it comes to traveling, unforeseen events can cause major issues. If for some reason you need to cancel a pre-existing reservation, here is what you need to know.
Any cancellation by you must be initiated by E-mail at firstname.lastname@example.org.
In certain cases you may be eligible to receive a full or partial refund depending upon:
• the reason for your cancellation or
• the number days of prior to the start of the tour or transfer your cancellation request is received or
• the amount expended by the individual guide to prepare for your tour.
Sensation Tours is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour/transfer such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.
If you cancel or cannot take your tour or transfer as a consequence of force majeure, Sensation Tours will refund the amount you have paid for your tour to a limit $1000 USD. If you have paid more than $1000 for your tour, Sensation Tours will refund the amount you have paid less any non-recoverable out-of-pocket costs the company has incurred on your behalf - car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour or transfer if you request a refund under this provision.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour or transfer. The determination of what constitutes 'Force Majeure' is at the discretion of Sensation Tours. However, a travel warning issued by the US Department of State AFTER you book your tour invokes 'force majeure' or if you are on a ship and it is unable to dock for whatever reason, you are covered under this 'Force Majeure' provision.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Sensation Tours will determine the refund due as follows:
If you cancel 30 days or more before the start of the tour or transfer: No cancellation fee. We will refund the full amount paid.
If you cancel 3 days before the start of the tour or transfer: 20% cancellation fee. If you have paid for your tour or transfer in full, we will issue a refund of 80%. If you paid only a deposit we will refund only the amount paid in excess of 20% of the tour or transfer price.
If you cancel 24 hours before the start of the tour or transfer: 100% cancellation fee.
In some cases, the company may cancel a tour or transfer due to weather or other circumstance. In the event that the company cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.